Shipping & Returns
USA & CANADA
STANDARD SHIPPING is FREE and takes 2-6 business days
EXPEDITED SHIPPING is optional and calculated at checkout
STANDARD SHIPPING is calculated at checkout and takes up to 15 business days
Processing your order can take up to 2 business days and orders are not processed over weekends or holidays.
- We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your envelope arrives in a damaged condition, please accept the delivery and contact Ace Athletics at email@example.com so that we can get you sorted.
- If you refuse your order, or any part of it without authorization from us, you’ll be responsible for all shipping charges.
- Please make sure your shipping address is correct as we can’t redirect orders once items have been dispatched. Sorry!
- Orders shipped to P.O. box addresses, rural postal codes, and remote locations are considered beyond points and can reach your destination through Standard Shipping only. Please allow additional time for orders shipped to these addresses.
- You may only ship to one address per order.
- If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.
- For corporate or wholesale orders, please contact firstname.lastname@example.org for assistance and we’ll be happy to help you out.
RETURNS & EXCHANGES are FREE
Our Happiness Guarantee means you can return or exchange unused items sold by Ace Athletics within 30 days of your order for FREE. Contact our Customer Happiness Team at email@example.com to receive a return/exchange authorization form and shipping label.
- Items must be returned in their original product packaging (including all tags as originally attached). Items must be unwashed, unworn and not damaged including but not limited to smoke, stains, scents, odors, or anything deemed to make the item(s) not re-sellable. If the item(s) is deemed not re-sellable it will be returned to the customer providing the customer arranges and pays for shipping.
- Original shipping costs (if incurred) are not refunded.
- Make sure to enclose a copy of your return/exchange authorization form that will be emailed to you, which will have your order number, full name and email.
Once we receive your return, we will inspect it for any issues. If all is well, your refund will be processed in the original form of payment within 7 business days.
Sale items can be exchanged, but are non-refundable.
RETURN/EXCHANGE INSTRUCTIONS – MADE EASY
Email us at firstname.lastname@example.org to request a return/exchange authorization form.
Include your order number and item(s) you wish to return or exchange in your email. If you are requesting an exchange, include the details of the item you would like to exchange, and we will place it on hold for you (as long as it is still in stock).
Our Happiness Team will process your request and email you a return/exchange authorization form as well as a shipping label. Print these forms.
Place the item(s) to be returned/exchanged, and the return/exchange authorization form, into the same shipping envelope that your Ace Athletics order was sent in – or use another shipping envelope of equal quality and durability. Your item(s) must be undamaged and unworn with the tags still attached to qualify for a return. Keep the shipping label out of the envelope.
Seal the envelope securely.
Bring your shipping envelope and the printed shipping label to a UPS shipping office. Have the UPS office attach the shipping label and mail the package back to us.
You are NOT responsible for return shipping charges.
Provided your return meets our requirements, our Happiness Team will ensure that your refund or exchange is processed within 3-5 business days of receiving the item(s). We credit the original account used to make the original purchase. You will be notified via email once the transaction is complete.
Please allow an extra 3-10 days for the refund to appear on the card or account used for the original purchase.