Shipping & Returns

USA & CANADA

STANDARD SHIPPING is FREE and takes 2-6 business days

EXPEDITED SHIPPING is optional and calculated at checkout

 

INTERNATIONAL

STANDARD SHIPPING is calculated at checkout and takes up to 15 business days


PROCESSING

Processing your order can take up to 2 business days and orders are not processed over weekends or holidays.


SHIPPING TERMS

 

 

 

 

 

 

 


RETURNS & EXCHANGES are FREE

Our Happiness Guarantee means you can return or exchange unused items sold by Ace Athletics within 30 days of your order for FREE. Contact our Customer Happiness Team at info@aceathletics.com to receive a return/exchange authorization form and shipping label.

 

 

Once we receive your return, we will inspect it for any issues. If all is well, your refund will be processed in the original form of payment within 7 business days.

Sale items can be exchanged, but are non-refundable.


RETURN/EXCHANGE INSTRUCTIONS – MADE EASY

Step 1:

Email us at info@aceathletics.com to request a return/exchange authorization form.

Include your order number and item(s) you wish to return or exchange in your email. If you are requesting an exchange, include the details of the item you would like to exchange, and we will place it on hold for you (as long as it is still in stock).

 

Step 2:

Our Happiness Team will process your request and email you a return/exchange authorization form as well as a shipping label. Print these forms.

 

Step 3:

Place the item(s) to be returned/exchanged, and the return/exchange authorization form, into the same shipping envelope that your Ace Athletics order was sent in – or use another shipping envelope of equal quality and durability. Your item(s) must be undamaged and unworn with the tags still attached to qualify for a return. Keep the shipping label out of the envelope.

 

Step 4:

Seal the envelope securely.

 

Step 5:

Bring your shipping envelope and the printed shipping label to a UPS shipping office. Have the UPS office attach the shipping label and mail the package back to us. 

You are NOT responsible for return shipping charges.

 

Step 6:

Provided your return meets our requirements, our Happiness Team will ensure that your refund or exchange is processed within 3-5 business days of receiving the item(s). We credit the original account used to make the original purchase. You will be notified via email once the transaction is complete.

 

Step 7:

Please allow an extra 3-10 days for the refund to appear on the card or account used for the original purchase.